We endeavour to produce the highest quality products, and package them carefully to withstand the rigors of shipment. Given that we do not control the supply chain, it is possible for damage to occur during shipping.
We will accept product that may have been damaged in shipping for repair or replacement providing that the damage is brought to our notice in a timely fashion on receipt of the products, and is serious. Minor defects such as bent bayonets or sword scabbards are typical with delicate items and soft metals, but these are usually able to be rectified without trouble by customers.
We want our customers and collectors to enjoy your figures, and will work with you to resolve such issues.