Payment FAQs

When do I pay for my order?

You only pay for your order when it’s ready to be sent to you. We don’t take deposits or payment up front. We will send you an invoice when your items are ready, which will provide payment instructions.

If your cart contains only in-stock items, you will be taken directly to the payment page at checkout.

I placed an order but haven’t paid anything. Is my order confirmed?

You will receive a confirmation email from us detailing the order you have placed. If you think you’ve placed an order but haven’t received a confirmation email from us, please get in touch with us at office@imperialproductions.co.nz and we can confirm your order.

When will I receive an invoice to pay for my order?

You will receive an invoice via email (from sales@imperialproductions.shop) when the items are ready to be sent to you. If the item you ordered is in stock or is a gift card, you’ll receive an invoice within the next day. If the item you ordered has to be made, our high quality process typically takes 6 weeks from the date of ordering before we will send you an invoice.

I have a gift card – how do I apply it when ordering?

Gift cards are a form of payment and can be used at the “payment” stage of the process, which happens once you receive an invoice from us for to your items.

We will send you an invoice for your order via email (from sales@imperialproductions.shop) which will take you to our checkout page, and gift cards can be redeemed there.

Gift cards can be used for multiple purchases. Any unredeemed value will remain on the gift card until it is used.

Gift cards can therefore be used in combination with other payment types. For example a balance of $20 left on a gift card can be applied to a purchase, and a credit card used to pay the remaining balance. This is all managed in the checkout process.

I haven’t received an invoice for my order and it’s been a while. What’s happening?

Sometimes invoice emails go into spam folders. The email that sends the invoices is sales@imperialproductions.shop so add that address to your “white list” senders or keep an eye in your junk mail folder.

We don’t like to hassle our customers by chasing them for invoices. We take our time producing Imperial product to ensure the quality is just right. In turn, we like to give our customers some leeway in paying. After a couple of months we will send a reminder email for any invoices unpaid before we return the items to stock.

I live in New Zealand, can I pay by bank transfer?

Yes, the bank transfer payment instructions are included in all invoice emails sent to New Zealand based customers.