Skip to content

Terms of Service

This website is owned and operated by Imperial Productions Limited. a New Zealand  owned company having its office at 34 Penrose Street, Lower Hutt, New Zealand. By accessing and/or using this website you accept these terms and conditions. We may amend these terms and conditions from time to time. If we make amendments we will publish the amended terms and conditions on this website. Your continued use of the website after such amendment will constitute your acceptance of the amendments.


All prices in are in New Zealand currency and include Goods and Services Tax (GST). Prices can be viewed in AUD, EUR, GBP or USD. However, these converted prices are approximate and the exact conversion may differ according to the relevant exchange rate at the time of purchase. Charges will be made in New Zealand dollars and converted to the relevant currency at the time of charging.

We reserve the right to alter prices at any time.

International customers will be responsible for any taxes or duties payable in their home countries on import.


We use Shopify Payments as our payment provider.  We accept MasterCard, Visa and American Express as payment through our website, as well as transfers via PayPal and New Zealand bank transfers. Our checkout pages are securely served and encrypted using SSL. Credit Card transactions are managed via Shopify’s payment Gateway and PayPal. The name that will appear on your statement will be ‘Imperial Prodns’.


Your credit card details do not get processed or transmitted through our website; all transactions are processed via a secure payment service provider. We use the Shopify Payment Gateway to provide this service and to host and manage the payments page. Your credit card details are not held by us and cannot be accessed by our staff.


We do not typically carry inventory. We make products to order and then charge you when the product is ready to be shipped.  On receipt of payment, we ship your product to you.

Typically it takes six weeks from placing an order to shipping.  This may be longer at peak periods, or in the event that COVID alert levels in New Zealand change. 

We may split higher value orders with large quantities into smaller batches at our discretion.

Should payment not be received within seven days from date of invoice, we reserve the right to cancel your order.

In the future some products may be held on inventory in which case payment will be required at the time of order.


We guarantee our products against manufacturing and material faults noting that the artisan hand crafted nature of our products means small defects are an intrinsic and normal part of the product.

We strive to ensure that our product packaging is robust to ensure safe shipment, however we cannot control much of the shipment supply chain and so encourage higher value purchases to insure against damage or loss.


Unless otherwise stated, this website and its contents including designs are subject to copyright. You may use, copy and print parts of this website solely for your personal, non-commercial use. Except as permitted by the Copyright Act you must not reproduce, distribute, modify, display or publish this website or any of its contents, without our prior written consent.

The website contains trademarks. The use and reproduction of these trademarks is strictly prohibited without our prior written consent.

Our products and designs are subject to copyright. You are not permitted to reproduce or copy any of the designs without our express permission.


Except to the extent of written warranties given by us to you, all warranties and representations in respect of goods sold or services supplied are excluded, including (to the extent permitted by law) those expressed or implied by law.

 Our total liability under any warranty for defective or damaged goods supplied by us, or in relation to services is limited at our option to either;

a) replacing or repairing the defective or damaged goods; or
b) refunding the price of the defective or damaged goods.

Any goods returned to us must be returned freight paid. You can claim for any reasonable freight charges for defective or damaged goods. Where we elect to repair defective goods, we will use all reasonable endeavours to repair the goods as soon as possible, but will not be liable for any delay in completing the repairs.

Unless expressly agreed in these terms and conditions neither the owner of this website nor its affiliates, directors, officers, employees, agents, contractors, successors or assignees will be liable for any damages whatsoever arising out of, or in any way related to, the use of this website and any third party websites linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

While we use professional service providers to offer this website, we cannot guarantee that any file or program available for download and/or execution from or via this website is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this website, and you release us entirely from all responsibility for any consequences of its use.


These terms and conditions will be interpreted in accordance with and governed by the laws of New Zealand and the New Zealand courts will have exclusive jurisdiction in respect of any dispute.